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Complaints Procedure

View of car parking area from above

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Should someone wish to lodge a complaint about Wise Parking, they are welcome to do so in writing, or via the online contact form.

Should Wise Parking receive a complaint we will:

Add the complaint to our complaint log, along with details of the complaint and any resolution – if delayed we will add this information once available.

If the nature of the complaint is simple, we will immediately investigate the complaint and respond to the complainant. This will include acknowledgement of the complaint, what action we have taken and investigation we have performed, along with our suggested resolution.

We will follow up this with the complainant to ensure the resolution is satisfactory.

If the complaint is of a more complex nature, or will require an extended time to resolve we will attempt an immediate investigation. If this cannot be done we will inform he complainant we have received their complaint and that it is being looked into with an expected timescale and reason for the delay.

Once we are able to investigate fully we will respond to the complainant with our findings, along with our suggested solution. 

We will follow up this with the complainant to ensure the resolution is satisfactory.